privacy policy

1. introduction

PlayVideo ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our video hosting and transcoding service ("Service").

2. information we collect

We collect the following types of information:

Account Information

• Email address (from OAuth provider)
• Name (from OAuth provider)
• Profile picture (from OAuth provider)
• OAuth provider ID (Google or GitHub)

Usage Information

• Videos uploaded and their metadata (filename, size, duration)
• Collections created
• API usage and request logs
• Storage consumption

Technical Information

• IP address
• Browser type and version
• Device information
• Access times and dates

Payment Information

• Billing address
• Payment method details (processed securely by Stripe)
• Transaction history

3. how we use your information

We use your information to:

• Provide, maintain, and improve our Service
• Process video uploads and transcoding
• Manage your account and subscription
• Process payments and prevent fraud
• Send service-related communications
• Respond to your requests and support inquiries
• Monitor and analyze usage patterns to improve the Service
• Enforce our Terms of Service
• Comply with legal obligations

4. data storage and security

Your data is stored securely using industry-standard practices:

• Video content is stored on Cloudflare R2 with encryption at rest
• Database information is stored in PostgreSQL with encryption
• All data transmission uses TLS/HTTPS encryption
• API keys are hashed and never stored in plain text
• Session tokens are cryptographically secure

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.

5. data sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Stripe (payments), Cloudflare (storage/CDN), OAuth providers (authentication)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. cookies and tracking

We use minimal cookies necessary for the Service to function:

• Session Cookie: To maintain your login state
• Theme Preference: To remember your light/dark mode preference

We do not use third-party tracking cookies or advertising cookies.

7. your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restricted processing of your data

To exercise these rights, please contact us at [email protected].

8. international transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses where required.

9. children's privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

10. changes to this policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.